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Job Details

Support Analyst - £ 25,000 - £ 27,000 - Wednesbury
  • Job Type
    Permanent
  • Job Location
    Wednesbury
  • Pay
    £25,000 - £27,000 Per Annum
  • Working Hours
    Full Time
  • Contact
    Sally Hayes
  • Office
    Sutton Coldfield
  • Reference ID
    2223

Summary

Our client based in Wednesbury are currently looking for Support Analyst to join their existing team.

Job description

As a Support Analyst, you'll need to:

  • Communicate with internal colleagues to understand the needs of departments and the organisation as a whole
  • Work with external stakeholders to understand and investigate feedback into the service, function or product provided
  • Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes
  • Consider opportunities and potential risks attached to suggestions you make
  • Identify the processes and information technology required to introduce your recommendations
  • Gain agreement, of the best method of introducing your recommendations to the business
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
  • Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
  • Support staff and teams in making your recommended changes, including helping to resolve any issues
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
  • Become the applications expert and be part of 3rd line support when required.
  • SQL query writing


Person

Skills

You'll need:

  • Excellent communication skills, with the ability to talk and present to a range of audiences, sometimes acting as a translator between parties
  • The ability to motivate others and lead change
  • The ability to work under pressure on multiple projects within your project timeframes
  • A passion for creating solutions with a positive attitude to change
  • Excellent analytical skills and an informed, evidence-based approach
  • A strong interest in business and business development
  • A good understanding of information technology.

Desirable

  • EDI system knowledge
  • Oracle query writing

 

Hours of work:                                            

 

40 hours per week

 

Salary:

 

£ 25,000 - £ 27,000

 

Benefits:

 

Free Parking

£ 200 Christmas Bonus

 

Due to the volume of responses we receive, if we do not contact you within the next 5 days, unfortunately you have not been successful on this occasion.

 

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