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Job Details

Customer Support Officer - Lichfield
  • Job Type
    Permanent
  • Job Location
    Lichfield
  • Pay
    20,300 + 10% bonus
  • Working Hours
    Full Time
  • Contact
    Gemma Smith
  • Office
    Lichfield
  • Reference ID
    GS420

Summary

Our Client based in the Lichfield area are looking for a Customer Support Officer to join their team on a full time permanent basis.

Job description

Duties Incldude:

 

  • Speaking to customers on the telephone
  • Qualifying customer needs
  • Ensuring the information is correct in order to meet customer requirements
  • Prioritising work loads
  • Generating and sending quotations
  • Managing a base of customers to provide a high level of service
  • Providing updates to customers
  • Closing customer orders on the system
  • Working to targets
  • Updating databases
  • Sending out marketing literature

 

Skills / Experience Required:

  • GCSE’s Grade C in English and Maths ( Maths is a must )
  • A levels / Degree educated preferred
  • Knowledge of  Excel
  • Previous order processing experience

Salary:

£20,300

Monday – Friday.



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