Job Details

10 Complaints Advisors - £20,000 - £22,000
  • Job Type
  • Job Location
    Stoke on Trent
  • Pay
    £20,000 - £22,000 Full Time
  • Working Hours
    Full Time Permanent
  • Contact
    Sue Potter
  • Office
    Sutton Coldfield
  • Reference ID


10 Complaints Advisors - £20,000 - £22,000

Job description

Our client, a successful and professional company based in Stoke on Trent are looking to expand their Complaints Team.


They are looking for 10 Complaints Advisors this is based on growth and you would be joining a fast paced team with full training.


Duties to include but are not limited to:

·         Working in a fast paced complaints team

·         Managing and resolving customer complaints including complex, high impact and escalated cases

·         Identifying, acknowledging and recording customer dissatisfaction and complaints

·         Conducting fair and impartial investigations in order to find a satisfactory resolution for each customer

·         Providing prompt acknowledgement of any Executive Level cases

·         Providing progress updates to key stakeholders

·         Gathering all necessary evidence

·         Ensuring that a fair outcome is achieved for each customer

·         Identifying causes for complaint in order to help eliminate repeat complaints


Key Skills:


·         Strong communication skills - both oral and written

·         Previous complaints experience is essential

·         Ability to show empathy

·         Strong IT skills


Working hours:


Monday – Friday

8.30 – 5.30 Monday to Friday




£20,000 - £22,000 dependent on experience


Job Ref: AT30


Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”


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