Job Details

Team Manager - £26,000 - £29,000
  • Job Type
  • Job Location
  • Pay
    £26,000 - £29,000 Full Time, Permanent
  • Working Hours
    Full Time Permanent
  • Contact
  • Office
    Sutton Coldfield
  • Reference ID


Team Manager - £26,000 - £29,000

Job description

Our client, a successful and expanding company based in Birmingham City Centre are looking to recruit an Customer Service Team Manager on a Permanent basis.


You will need to be flexible to work 40 hours a week on a rotating shift pattern:


Week 1 – 7:30 am – 4:30 pm

Week 2 – 10:30 am – 7:30 pm.


You will also need to be able to work 1 Saturday in every 3 / 4 weeks between the hours of 8:00 am – 1:00 pm which you will be working from home remotely.


Duties to include but are not limited to:


  • Responsible on a day to day basis the quality of the Customer Services Team’s performance
  • Ensuring that all jobs are deployed in a timely manner
  • Maintaining costs within the agreed system pricing structure
  • Reacting to real time to the days demands and manage your teams priorities accordingly
  • Embarking on initiatives to improve working processes and procedures
  • Ensuring that the Customer Service Teams meet all the company objectives
  • Setting clear tasks for the team
  • Managing and helping to resolve queries
  • Providing guidance to all team members



Key Skills:


      Team Manager / Supervisor / Tead Leader experience

      A genuine desire to take responsibility and accountability

      Positive with a "can do” attitude

      Customer focused attitude

      Goals orinated





£ 26,000 - £ 29,000


Ref: LP346



"Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”

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