Job Details

Contact Centre Team Leader
  • Job Type
    Temp
  • Job Location
    Rugeley
  • Pay
    Salary £23,000 - £25,000 DOE
  • Working Hours
    Full Time Monday - Friday 12 - 8 pm with Saturdays on a rotational basis ( 40 hours per week )
  • Contact
    Gemma Smith
  • Office
    Lichfield
  • Reference ID
    GS680

Summary

Due to business growth Hollyfield Personnel are recruiting for a Contact Centre Team Leader who can join them on a Temporary basis initially

Job description

Due to expansion the role has the ability to go permanent

Working hours are Monday - Friday 12 - 8 pm with Saturdays on a rotational basis ( 40 hours per week )

This client is offering an attractive team bonus paid monthly.

The role -

  • Maximising productivity of up to 20 staff
  • Ensuring staff are following the correct procedures
  • Giving staff direction in their day to day work and suggestions on how to improve
  • Motivating and managing staff on a day to day basis
  • Setting goals, targets and KPI’s
  • Assisting with the recruitment of staff
  • Evaluating performance by coaching and call listening
  • Completing general administrative tasks and reports

The person -

  • Experience gained as a Team Leader within an inbound or outbound contact centre
  • Readily available for work
  • Flexible on the hours worked
  • Computer literate including Microsoft Excel

Salary £23,000 - £25,000 DOE

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 - 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.



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